FAQ

How long is the ferry ride to Mackinac Island? The ride takes about 16 minutes from either Mackinaw City or St. Ignace.

How much is the ticket? Our regular rate for tickets for 2014 is $25.00 for adults and $13.00 per child ages 5-12. Children under 5 ride FREE! Purchase your tickets online and save time and money!

Can I bring my bike with me? Absolutely! You will have to purchase a bike ticket for $9.00 per bike. Tandem bikes will be counted as two bikes and will need two tickets. Child bike trailers will also need a ticket.

Is there a charge for a stroller? Strollers are taken free of charge, however jogging strollers will be charged the bike ticket rate of $9.00. All strollers will need to be stored on the aft deck for the trip. Children must ride on a seat or in an adult’s lap.

Are there wheelchairs available on Mackinac Island? Wheelchairs are available for rent at some bike rental shops. Electric wheelchairs are available at Mackinac Island Bike Shop, contact 906-847-6337.

Is the cost for ferry tickets the same from Mackinaw City and St. Ignace? Yes!

What is the fare for the Mackinac Bridge? As of January 1, 2013, the fare for the Bridge is $4.00 per passenger vehicle or $2.00 per axle. For all other vehicles the fare is $5.00 per axle.

Are cars allowed on Mackinac Island? Motorized vehicles are not permitted on Mackinac Island. The main form of transportation is by horse, bike or foot.

What do we do with our car while we are on the Island overnight? Shepler’s offers many convenient parking options for you – make your arrangements online now and save time when you arrive on the dock!

If I purchase secured parking online, do I need to purchase Drop Off Service separately? All of our online parking includes our vehicle Drop Off Service.

If I am staying several nights on the Island, do I need to purchase a parking package for each night? No. The parking is already packaged by number of nights. You only need one parking package per vehicle. For instance, if you are staying five nights on the Island, you will choose only one package of the parking option with “5 nights” next to it.

Can you smoke or eat on the boat? For safety and to keep our vessels clean, we do ask that you refrain from eating, drinking, or smoking on the boat.

Are the tickets that I purchase online round-trip? All of the tickets that we sell online are roundtrip tickets and they are good for any date and departure in the 2014 season.

What if my Etix tickets do not print out or I do not receive my confirmation email? If you have problems printing your tickets, please call our office at 1-800-828-6157 to make sure that the transaction went through. We can send you another email or print your tickets here and have them waiting for you.  You are also able to just bring your confirmation number to our NEW Online Ticket Exchange Center to pick up your ferry tickets.

Where is the discount for Buy 2 adults and get a child free or $13.00 off a third adult? If you go through the purchasing process, you will see on the second screen that there is a list of the tickets that can be purchased. Scroll down to the bottom of that screen and you will see the option for 2 adults and 1 child for $50.00 and 3 adults for $62.00. You can purchase as many of these packages as you need. If you have three people coming, you only need to purchase one package.

I purchased the special “Buy 2 and Save” promotion, but we are not all traveling together, what do I do? When you purchase the special promotion tickets, one sheet will print at home. You will bring that to the dock and we will validate it and give you 3 separate tickets. You can hand those out yourself or we can hold tickets for the rest of your party at our will call window at the ticket office.

Why are the tickets that I purchased on sheplersferry.com not showing up on my credit card statement? All charges for Shepler’s tickets purchased online will show up as a charge from etix.com.

Bringing your family pet with you?

Pets travel FREE on Shepler’s!   Please keep them on a leash and on one of our outer decks on your way to and from the island.

Mackinac Island is very pet friendly, but be sure to keep your dogs and cats on a leash and attend to them at all times.   Please also make sure that your pets are comfortable with horses, because we don’t want the pets to spook our main form of transportation!

Pets are welcome on Mackinac Island Carriage Tours. If your dog can be carried on your lap, he or she can enjoy the tour for free. If you have a larger dog that will take up the space of one seat, you will have to pay for a child’s ticket, which is fitting since dogs are our babies, too!

If you plan to enjoy one of the fine eateries on Mackinac Island, your pet will have to wait outside.   Please contact the Mackinac Island Tourist Bureau at 1-800-4LILACS for information on Island dog walkers. Don’t forget the doggie bag!

If you are staying in Mackinaw City, you can leave your pet for the day at Trails End Kennel. Call 231-436-7334 to make a reservation.